The tenant management page is a feature available to partners with an MSSP contract based on usage credits. It allows them to manage both the tenants they have created and the credits consumed by those tenants. On this page, it's possible to create, view, and manage the tenants that will be under the primary tenant.
This feature is available to users with the Manager role.
On this screen, you can find the monthly credit usage counter, the number of tenants created, a feature to create new tenants, and a list of already created tenants:
To create a tenant, click on + New Tenant and define Tenant name, Industry, Main Brand and Website Url.
To edit, deactivate, or check credit usage, click on the three dots:
Attention! It is not possible to deactivate the primary tenant.
Credit Limit
Monthly credit limits can be configured for each Tenant, allowing MSSP partners to manage platform usage according to the needs of each environment. Three configuration modes are available: Unlimited, Global (per Tenant), and Per Product.
Configuration Modes
Unlimited
In this mode, no credit consumption limit is defined. MSSP partners can configure specific products as unlimited or apply the unlimited setting to the entire Tenant, allowing credit consumption without restrictions.
Global (per Tenant)
This mode allows a monthly credit limit to be defined for the entire Tenant. All products share the same available credit pool, and total consumption is counted against the configured limit. Alternatively, MSSP partners can choose to keep the Tenant's credit usage unlimited.
Per Product
This mode allows monthly credit limits to be defined individually for each product. As a result, consumption is managed separately, providing greater visibility and control over the credits used by each workspace. Specific products can also be configured as unlimited while maintaining limits on other products.
Available Settings
Within the credit limit settings, MSSP partners can:
Enable or disable specific workspaces;
Define a monthly credit limit for the entire Tenant;
Define monthly credit limits for specific products;
Configure specific products as Unlimited;
Apply the Unlimited setting to all products within the Tenant.
Changes take effect immediately after being saved and can be adjusted at any time, whether to modify limit values or change the configuration mode.
Behavior When a Limit Is Reached
When a credit limit is reached, any new actions that would generate additional credit consumption are temporarily blocked until the beginning of the next billing cycle.
In Per Product configurations, only the product that has reached its limit is affected, while other products with available credits continue to operate normally.
In Global configurations, the block occurs when the Tenant's total credit consumption reaches the defined limit.
In Unlimited configurations, no credit consumption restrictions or blocks are applied.
Additional Consumption and Overage Charges
It is important to note that the system validates credit limits at the end of each transaction. This means that if a task is started while credits are still available, but its final cost exceeds the remaining balance, the task will be completed normally and the restriction will be applied immediately afterward.
For this reason, activities already in progress may generate additional consumption even after the limit has been reached.
Takedowns
For the Takedown product, credit consumption is counted only for cases closed with the status Resolved. If the configured limit is reached while there are still Takedowns in progress, those cases may generate additional credit charges once they are completed as resolved.
Investigations
Likewise, investigations that were initiated before the limit was reached will continue to run. Once completed, the hours consumed may generate additional credit charges, even if the limit has already been reached.
Therefore, reaching a credit limit prevents the creation of new activities that generate consumption, but it does not interrupt tasks already in progress. In scenarios such as Takedowns and Investigations, this may result in excess consumption and additional billing after the configured limit has been reached.
Credit Usage
On this screen, you can view detailed credit consumption by offering for each tenant, as well as the current and previous billing cycles.
MSSP partners can export credit usage information for all Tenants in a single file or for a specific Tenant. Simply select the desired billing cycle and download the report. This provides a quick way to review detailed credit consumption, monitor usage trends, and analyze historical consumption data.
Exporting Credit Usage for All Tenants
Go to Tenant Management.
Click the Export button located on the left side of the screen.
Select the desired billing cycle.
Confirm the export.
A single file containing the credit usage information for all Tenants within the selected period will be generated.
Exporting Credit Usage for a Specific Tenant
Go to Tenant Management.
Locate the desired Tenant.
Click the three-dot menu (...) to the right of the Tenant name.
Select Credit Usage.
At the bottom of the usage table, click Download CSV.
Once requested, the file is processed and made available for immediate download, containing detailed credit usage data for the selected Tenant.
Monthly Allocation
The Monthly Allocation feature ensures that each tenant maintains the minimum billing amount agreed upon in the contract, providing greater predictability and security for all parties involved.
Users can view this amount directly on the Tenant Management screen, ensuring full transparency regarding the defined limit. For security and compliance reasons, changing this value is not permitted.
Billing Country
The Billing Country field allows the MSSP partner to define the country that will be used as the billing reference for a Tenant within the platform. This setting ensures that consumption and charges are associated with the correct country, according to the billing model agreed upon with Axur.
Billing Country Configuration
The Billing Country is configured directly by the MSSP during Tenant setup or administration. The field is available within the Tenant settings and can be updated whenever necessary.
When is this field required?
The Billing Country should be configured when the MSSP has billing agreements with Axur in more than one country. In these scenarios, the setting ensures that each Tenant's consumption is correctly allocated to the appropriate billing country.
If the MSSP has only one billing country defined contractually with Axur, completing this field is not required.
Support for Multiple Billing Countries
An MSSP may operate with more than one billing country. This is common among organizations that:
Serve customers located in different countries;
Operate globally or across multiple regions;
Maintain legal entities in different countries or regions.
In these cases, each Tenant can be associated with the billing country that best matches its operation.
Impact of Incorrect Configuration
An incorrectly configured Billing Country may result in administrative and financial issues, such as:
Billing being assigned to the wrong country;
Discrepancies in financial processes;
Potential tax or fiscal issues related to invoicing.
For this reason, it is recommended to carefully review the configuration before applying it.
Changing the Billing Country
The Billing Country can be modified by the MSSP at any time. However, changes will only affect future billing cycles and will not modify invoices or billing periods that have already been processed.
