Hello, welcome to the Axur platform!
In this article, we will take our first steps to get to know the platform and understand what to do from the first access. When accessing for the first time, you will be by default in the Digital Frauds desktop, having the following sections.
Selected workspace.
Notifications alerts according to performed activities.
Settings, access to other settings tabs, and areas of the platform.
Access to our knowledge base, product updates, and Axur University..
Work areas for ticket management.
Access to the Threat Hunting.
Access to the results tab for platform metrics.
Access to the Investigations page.
Filter types section by category and ticket search by a specific term.
Work lists help the analyst/operator organize the tickets according to the applied analysis.
Created automation that will be applied to the Open work list tickets.
Total listed tickets
Ticket creation, adding the URL to create a ticket manually.
Export a CSV file for a specific list or all work lists.
Ticket listing based on applied filters and workspace.
Main Navigation
Work Areas
On the home screen, you will find the work areas, where monitoring takes place. Tickets are organized here according to the contracted and active offer. They will be enabled according to the services contracted. Select the area of your interest from the menu below and start your navigation:
Settings
Access other important settings sections through the settings button. You should calibrate the platform with information and access other areas to understand data that will help you to use the platform correctly.
Work lists
This is where tickets are organized according to the analyses applied by the Analyst/Manager of the platform. When a collector finds a mention of your brand, it enters the Open work list, and that's where the work of analyzing ticket information based on evidence begins.
Each work list has a purpose and serves to help your operation organize the tickets.
Open: all tickets detected by the collectors.
Quarantine: suspicious tickets that you want to monitor.
Incidents: tickets considered fraud by your team or by the managed services team.
Treatment: tickets are being treated via Takedown or internally.
Closed: tickets discarded, resolved, interrupted, and unresolved.
Filters
You can use filters or the search to refine the list and find tickets with specific characteristics of your preference. Or search for the ticket ID/URL. They allow you to choose the specifications of the tickets you want to view, such as ticket type, detection date, and tags, among others.
Knowledge Base
Our portal is organized to better assist you, with access to materials and information that will help you understand the use of the platform. Each tab and workspace on the platform is explained and documented. Additionally, there is the possibility to switch to Spanish and Portuguese languages.
With this information, you can start navigating your tickets and taking action. If you have any questions, feel free to reach out at [email protected] 😊