Now that the ticket is created, and the qualification information is filled in, the user can proceed with treatment or routing actions. The possible actions that can be taken in the Axur platform are:
Create incident
Tickets in the “Incidents” list are considered potential risks to the monitored assets. This is a transitional list, meaning that the tickets require another action to be executed subsequently.
Send to Quarantine
Continue monitoring URLs that do not currently exhibit fraud but show indications of brand misuse. In the “Quarantine” list, our automated system detects content changes and signals the identified changes, prompting a reassessment of the ticket. Quarantine management is not performed by Axur, but by the user's team. The quarantine monitoring is carried out daily at 6 a.m.
Notice: Starting November 3, 2025, all tickets in the Quarantine tab will be automatically discarded when the last detection date exceeds the 6-month limit.
In the event of a ticket reopening, the 6-month period will be calculated from the last reopening date.
This routine will run daily.
Request Takedown
To request a Takedown, simply click on the blue button on the right, as shown in the image below. Upon Takedown's request, the Axur platform will forward the extrajudicial notification to the entities responsible for removing fraudulent and/or irregular content based on the evidence collected in the ticket. The Takedown request can be canceled within 3 minutes in the ticket itself.
Treat internally
If the user chooses to handle the ticket internally, the Axur platform will not take any action. In this case, everything should be done by the client, using the ticket as a reference to centralize the progress of the incident.
Discard
A ticket can be discarded when it is a false positive or lacks relevance, and does not constitute fraud.
Add to Safelist
When a ticket is discarded as fraud, and the page is authorized to circulate, its URL can be added to your company's safelist. All URLs included in it will be considered safe.
Export to PDF
Users can export a file in PDF format from the ticket with the same information as on the platform, making it easier to share information with other members of their teams or departments.
Reclassify Ticket
The new ticket reclassification feature brings greater flexibility and accuracy to ticket management. With it, it is possible to reclassify Brand-type Assets, allowing changes to the Brand and/or the Ticket Type according to analysis needs.
The feature is available to users with Analyst, Specialist, and Manager profiles and allows reclassification only for the following ticket types: Phishing, Fraudulent Brand Use, Fake Social Media Profile, and Fake Mobile App.
To ensure security and access control, it is not allowed to reclassify a ticket to a Brand or Ticket Type for which the user does not have access permissions.
Request investigation (available only for Deep & Dark Web)
If the company has contracted research hours, the user can request it through this button. Once triggered, the Axur Research Team will develop an investigation report covering all aspects of the threat.
Tags
In a ticket, it is also possible to add tags for characterizing a ticket, making it even easier to find it in the platform's total ticket listing. To include a tag, simply click the + button located just below the URL:
To remove a tag added to a ticket, click the + button below the ticket's URL. The added tags will then be listed with an 'x' next to them; clicking on this 'x' will remove the tag from the ticket.
It's also possible to add tags in batch for tickets. To do so, just select the ticket list you want to include the tag in and in the action fields, choose the option Add Tag. We're working to include the option to remove tags as well in an upcoming update.
Notes
In the ticket, it is also possible to add notes for the involved team to asynchronously follow up on a resolution (without Axur's involvement). We remind you that this field is not checked by any Axur teams and is for the exclusive use of the clients.
Adding evidence
Evidence can also be added to manually created tickets. The possible and necessary evidence varies depending on the type of ticket/threat, but it can include:
Screenshot of the fraudulent page;
HTML code;
.zip files with repositories.
In the created ticket, it is possible to add multiple additional pieces of evidence by clicking the “+” sign below the screenshot. Remember: the more evidence is added, the higher the chances of URL removal.
If you have any questions, feel free to reach out at [email protected] 😊