The main purpose of the Axur platform is to facilitate the administration of cyber threats as efficiently as possible. To achieve this goal, we rely on people to operate and make decisions that maximize the benefits of our product.
Opting for managed services is the ideal choice for companies with a small team seeking to extract the most efficiency from their human resources. We are here to make this experience as effective as possible for you and your team!
Our SmartHunt Services team provides initial setup and continuous optimization, including screening and analysis, combining prediction models, automation, and human intelligence to address critical use cases more quickly on the Surface and Deep & Dark Web.
Attention! The items mentioned in this article may vary depending on the package contracted by your company. Contact us if you have any questions.
What is included in the offering?
Initial platform setup
Event validation and screening
Validation is restricted to the contracted plan
Initial alignment meeting to define criteria.
Screening and validation of tickets on the Axur platform according to established criteria;
Action on work lists, Open and Incidents;
Manual validation coverage on an 8x5 scale.
Exceptionally for the Phishing offering, tickets will undergo manual validation on a 12x7 scale.
All tickets will be validated within 48 business hours
Manual revalidation of tickets when changing screening criteria (according to the volume contracted in the plan)
Automation structuring
Only from the Business plan onwards
Analysis of tickets and configuration of automation for discard, quarantine, incident creation, and takedown requests (when pre-authorized)
Periodic audit of automation to check for possible improvements
Optimization of results and continuous value delivery
Frequency according to the contracted plan or upon request.
Analysis of collections, changing settings that generate inefficient and low-conversion collections (excess of false positives)
Analysis of tickets created manually by the client and adjustment of collections to be automated thereafter
Regular meetings with clients to provide Axur insights and align collections.
Specialized searches
Periodic manual searches for Surface sources not covered by the Axur platform
Within the same scope as the offerings of the Axur platform
Within the ticket limit of the contracted offer
Add-on: Dedicated Intelligence Analyst
Analyst dedicated exclusively to the client.
Creation of customized reports (with data beyond what is extracted in the Stats tab)
Validation and screening (8x5) of custom attributes.
What is not included?
Superficial web investigation (Investigating individuals on social networks, phone numbers, missing employees, news);
Reports on the market, sector, or other clients;
Data extraction and creation of specific reports for clients;
Manual searches for threats on the Deep & Dark Web;
Validation of Corporate Credential Leak cases.
FAQ
Do the Services team alter the settings included by the client?
Our autonomy cannot exceed that of the client. When we identify something created or included by the client that can be adjusted to bring more relevant results to the client, we will get in touch.
If you have any questions, feel free to reach out at [email protected] 😊