A powerful tool to enhance the digital security of your brand: is the Axur Scam Reporting Channel. This initiative aims to provide a proactive and effective response against digital fraud, strengthening your brand's credibility and contributing to the creation of a safer internet.
What is the Scam Reporting Channel?
The Scam Reporting Channel is an exclusive platform developed by Axur that allows anyone to report suspicious activities related to your brand or company. Whether it’s phishing, fake social media profiles, fraudulent WhatsApp numbers, or other digital fraud attempts, this channel serves as a direct line of defense against online threats.
How is the Scam Reporting Channel provided?
We offer two flexible implementation options:
Axur Hosting: Our team creates and hosts the page, providing a link that can be shared directly with your users.
Implementation Code: We generate a code similar to OnePixel, allowing you to integrate the Scam Reporting Channel anywhere on your website.
What is customizable?
All areas highlighted in orange can be modified:
Attention! The width of the logos on the page is fixed at 120px. It is crucial to emphasize that this measurement aims to avoid any loss in the quality and proportion of the image. The suggestion is to submit images with a width greater than 120px, allowing them to be proportionally reduced to this measurement.
Scam Reporting Channel per client or per brand?
We offer flexibility! The Scam Reporting Channel can be implemented for both individual clients and brands.
In which languages is it available?
It can be created in Portuguese, English, or Spanish.
Types of Tickets
The Scam Reporting Channel can generate tickets for the following types of detection: phishing, fake social media profiles, fraudulent brand use, and counterfeit products or irregular sales. All reports are logged and submitted to our inspection process.
What do you need to do to implement the Scam Reporting Channel?
Simple!
If you choose to host through Axur, we will discuss together the custom subdomain for your brand, for example, axur.semfraude.online.
Choose from 3 available languages: Portuguese, English, and Spanish, using Axur as an example:
Portuguese: axur.semfraude.online
English: axur.nofraud.online
Spanish: axur.sinfraude.online
The high-definition logo is in .PNG format.
How long does it take for a report to be processed, and a ticket created on the Axur platform?
When reporting a ticket through the Scam Reporting Channel, it's natural to wonder how long it takes to process and appear in the “Open” tab.
The transition process from a Scam Reporting Channel ticket to the “Open” tab is not instantaneous due to the critical inspection stage. Each reported URL undergoes a series of procedures, including HTTP access to the URL, capturing a screenshot, and running machine learning models, among other activities.
While most cases are processed within a period ranging from 15 to 20 minutes, it's crucial to understand that various factors can affect this interval. The number of variables involved in the process may lead to some variations in processing time. In specific cases, slightly more time may be required to ensure a detailed analysis.
Scam Report Consultation via API
The new scam report consultation feature via API allows customers to automatically and securely track reports submitted through the Scam Report Channel. This makes it possible to retrieve the status and outcome of scam reports directly via the API, with access to links to the corresponding tickets, eliminating the need for manual checks in the interface.
API Documentation:
https://docs.axur.com/en/axur/api/#tag/Web-complaints-API/paths/~1web-complaints~1complaints/get
Disclosure
Your company is responsible for the disclosure of the Scam Reporting Channel.
Benefits of the Scam Reporting Channel
Credibility: Reinforces the brand image by demonstrating a commitment to customer security.
Engagement: Encourages users and employees to identify and combat digital fraud.
Operational Efficiency: Frees up security team time by automating the sorting of reports.
Speed: Reduces the time between fraud detection and removal, as the channel operates 24/7.
Implementing the Axur Scam Reporting Channel is an investment not only in your brand's security but also in building a more trustworthy digital environment for everyone. We are committed to providing the best solutions to protect your online presence.
In addition to all these benefits, the Axur Whistleblower Channel is available at no additional cost, making its implementation even more accessible. This allows your company to strengthen digital security without financial concerns, removing adoption barriers and maximizing brand protection.
Implementing Axur's Whistleblower Channel is not just an investment in your brand's security but also in building a more trustworthy digital environment for everyone. We are committed to providing the best solutions to protect your online presence.
Count on us to strengthen the digital security of your brand!
If you have any questions, feel free to reach out at [email protected] 😊