Work lists and Export

Accessing the journey of interest allows you to have a view of all stages of a ticket. The tickets are organized into 5 work lists and will always be linked to a reference, which may be a URL, Domain, IP, credential leak, etc., and will have a unique identification code.

Contains all tickets identified by the Axur platform that present a potential risk to your brand. At this stage, tickets are not yet considered incidents, as they still require an evaluation — either by the SmartHunt team or your internal team.

If you have SmartHunt hours contracted, we recommend waiting for our team’s analysis and focusing only on the Incidents list.

Used to monitor domains or URLs that are not yet incidents but show strong indications that they may become one in the future.

Quarantine includes an automated system that identifies relevant changes in each ticket and notifies you when something is updated, making reevaluation easier. This list is managed exclusively by you — Axur does not manage its contents.

Example: If an Instagram profile appears using your brand’s name but has no profile picture or activity yet, it may turn into an infringing case. By moving the ticket to Quarantine, our monitoring will check daily for any changes (such as adding a profile picture or description).

Quarantine monitoring occurs every day at 6:00 AM. Tickets that remain in Quarantine for more than six months are automatically moved to the Closed list. No action is required from you, but you may review them at any time.

Gathers all tickets that have already been confirmed as risks to the brands monitored by your company.

Here, we recommend taking action on every ticket — either by requesting a Takedown or performing an internal process, according to your company’s policies and procedures.

When you request a Takedown or initiate an internal process, the ticket is moved to this list.

This list contains all tickets currently undergoing notification or action by Axur. They remain here until a resolution is received. Tickets marked as Internal Treatment stay in this list until you or your team mark the process as completed.

Includes all tickets that have already been handled — from discarded potential threats to completed Takedowns and internal cases.

Closed tickets may have the status Discarded, Resolved, Unresolved, or Interrupted.

To export a list of tickets, click on the download icon, as shown below, and pick to export only the list you are working on (in this case, Open, for example) or all lists in the same file.

When clicking on the desired option, the platform will automatically initiate the download of a .csv file with all the information and actions registered in the ticket, such as URL, IP, ticket ID, detection date, etc.

If you have any questions, feel free to reach out at [email protected] 😊
​