All reports made by Axur on Mercado Livre require customer confirmation to be validated on the platform. Failure to perform this task prevents the team from taking action and “freezes” new reports from being made.
Therefore, we have created a tutorial on how to perform these confirmations with Mercado Livre. Let's get started!
Tutorial
1. Access the website: https://pppi.mercadolibre.com/en and click on “Login”.
2. Insert registration data (email or username and password)
3. Go to “Pending Reports”
4. Select one of the cases
5. When selecting the complaint, the seller's response will appear
6. Fill in the response fields for the seller and send the response
7. Repeat the process with all reports until the pending reports page is cleared
8. At the end of the confirmation of complaints, the page should look like this:
Ready, confirmed complaint! Easy, right?
If you have any questions, feel free to reach out at [email protected] 😊