We monitor unauthorized sales on the Internet. Scams involving products from your brand may arise in the form of sales made by unauthorized online stores and social media platforms. This can lead to fewer visits to your website and loss of revenue, which should go to your company.
We monitor marketplaces, social media, and online stores* on the surface web for:
Advertisements for unauthorized product sales
Advertisements for the sale of counterfeit or stolen products
Advertisements for the sale of illegal products
Manual Ticket Creation for Counterfeit or Irregular Sales
We monitor various sources, and due to the practically infinite volume, our clients may report cases we have not detected and vice versa. For this reason, we are constantly seeking new sources to expand our collections, and our clients can also suggest specific adjustments.
If it is necessary to manually create a ticket on the platform for Counterfeit or Irregular Sales reports, the process is quite similar to other offers and can be consulted in the article "Manual ticket addition"
Attention! Before creating a ticket, perform a search on the platform to identify possible tickets already created for the case. For more information, refer to the article "Manual Ticket Search."
First, access the Online Piracy section.
On the right side, click the "+ Add Ticket" button.
Select the asset related to the fraud.
Choose the ticket type "Counterfeit or Irregular Sales"
Indicate whether you want to create an Incident or send the case to Quarantine. For more details on workflows in the platform, refer to the article "Worklists and Export."
Enter the URL. If there is more than one URL, select the option "Create more than one ticket."
Click on the "+ Add" option.
There you go, you have completed the creation of the Counterfeit or Irregular Sales ticket. \o/
If you have any questions, feel free to reach out at [email protected] 😊