In this article, we teach you about the filters available in the Axur platform. Through these configurations, you can select the ticket relationships you want to visualize in your lists according to your interests.
Filtering tickets
You can filter tickets in various ways to facilitate your work. The available filter types vary depending on the area you are accessing (Digital Fraud, Online Piracy, Data Leakage, Deep & Dark Web, Executives & VIPs).
Some default filters for these areas are:
Asset: brand, domain, or monitored executive.
Ticket type: for example, Phishing, Fake Social Media Profile, Irregular Sale, Code Secret Leakage, etc.
Detection date: predefined periods like the last month or custom.
Tags: tags added by your team or according to validation criteria specified for your managed service hours.
Creator: Axur, you, or your team.
When applying a filter, the platform will display only tickets that correspond to the selected feature.
Using filters
Select “Filter” at the top of the monitoring page to start applying filters:
Select one of the available filters and apply the desired value:
The applied filter will appear below the filter button, and they apply to all ticket lists. The number of results in each tab will appear next to their title:
If there are no results in the tab you are in, the platform will direct you to tabs with results:
If there are no results in any tab, the platform will guide you to clear the filters:
You can continue applying more filters. Each filter can be individually removed, and you can also clear all of them at once using the top-right button:
To edit the chosen values in an applied filter, click on the filter, and you will see the menu with options again. Select the desired option:
About the Tags filter
You can filter tickets based on the tags used by you and your team in the following ways:
Filter by tickets that contain any of the selected tags (i.e., having only one of the selected tags is sufficient).
Filter by tickets that contain all the selected tags (i.e., if you selected three tags and the ticket only contains two of them, it will not appear in the results).
Filter by tickets that do not contain the selected tags.
Filter by tickets that have no tags applied yet. This filter can be useful for working on tickets that have not been classified by your team yet.
After choosing how you want to filter by tags, select all the desired tags. If your tag list is large, use the search to find them easily.
About the Attributes filter
Some ticket types have specific attributes that correspond to characteristics found in the threat, such as the presence of a logo or page language. These attributes are used to create automations.
Therefore, in areas with ticket types that have attributes, it is also possible to filter tickets more granularity based on them, allowing you to work on well-focused/segmented cases.
If you have any questions, feel free to reach out at [email protected] 😊